Health Insurance Assistance

Health Insurance Assistance

Service Definition

Medication Management

These services provide information, counseling or education on issues related to prescription drugs and over the counter medications. Services include such activities as: public education related to medication management problems; assisting seniors in applying for low cost or no cost prescription programs through pharmaceutical and community resources; training programs on medication management skills for consumers and caregivers; screening programs with public health and health practitioners to identify persons at high risk of medication interactions and adverse reactions and provision of client specific medication review and consultations by pharmacists, nurse practitioners or physicians.

How Service is provided

Medication Management: The Area Agency on Aging coordinates volunteers in four of the five counties we serve (Hood River, Wasco, Sherman, and Wheeler Counties). Funding is provided via contracts from the State. Gilliam County receives its own funding to provide this service. AAA staff coordinate volunteer activities including:

  • Coordinate training sessions for new volunteers and on-going training to assure volunteers stay current with program knowledge.
  • Secure sites in each county that include internet access where volunteers can meet and assist clients one on one.
  • Assure volunteers complete monthly reports in a timely manner.

Volunteers Can Help:

  • Select Medicare prescription drug plan.
  • Find out if you are receiving all possible benefits.
  • Compare supplemental health insurance policies.
  • Evaluate your need for long-term care insurance.
  • File an appeal or insurance complaint.

Service Definition

SHIBA
The Senior Health Insurance Benefits Assistance (SHIBA) program provides free counseling to people with Medicare and those who assist them. Volunteers who are trained in Medicare can help you select a Medicare prescription drug plan; find out if you are receiving all possible benefits; compare supplemental health insurance policies; review a bill; and file an appeal or complaint.

This program is part of the Oregon Department of Consumer and Business Services and is funded by a federal grant, then contracted with local areas throughout the State.

How Service is provided?

SHIBA
The Area Agency on Aging coordinates volunteers in four of the five counties we serve (Hood River, Wasco, Sherman, and Wheeler Counties). Funding is provided via contracts from the State (Gilliam County receives its own funding to provide this service). Area Agency on Aging staff coordinate volunteer activities including:

  • Coordinate training sessions for new volunteers and on-going training to assure volunteers stay current with program knowledge.
  • Secure sites in each county that include internet access where volunteers can meet and assist clients one on one.
  • Assure volunteers complete monthly reports in a timely manner.

Volunteers Can Help You:

  • Select Medicare prescription drug plan.
  • Find out if you are receiving all possible benefits.
  • Compare supplemental health insurance policies.
  • Evaluate your need for long-term care insurance.
  • File an appeal or insurance complaint.